Frequently Asked Questions

Guialo is a platform that lets Airbnb and vacation rental hosts create an interactive digital guide with all property information: Wi-Fi password, house rules, appliance instructions, local tips, host contact, and much more. Guests access it on their phone via QR Code or direct link — no app installation required. See a guide example →

It's ideal for Airbnb, Booking.com, and vacation rental hosts who receive the same questions over and over and want to offer a more professional experience to their guests — without relying on binders, PDFs, or WhatsApp messages.

No. The platform was built to be simple and intuitive. You create and customize your guide directly from the dashboard, with no technical knowledge required.

You can include: Wi-Fi network and password, house rules, check-in and check-out, directions to the property, appliance instructions (with photos and videos), local tips, host contact, pool, gym, laundry, parking, and much more. Each section is optional — add only what makes sense for your property. See an example with all sections →

Yes. Guialo supports Portuguese, English, and Spanish. You write the content in the desired languages and the guest chooses their preferred language directly in the guide — ideal for welcoming international guests without language barriers.

Through a unique link or QR Code printed and placed at the property entrance. No app installation needed — the guide opens directly in the phone's browser. Try it as a guest →

You can generate specific QR Codes for each guide section or appliance. For example: a QR Code placed on the washing machine opens directly to the usage instructions for that appliance. The guest finds the information exactly when they need it. See a guide example →

Yes. You can create a different guide for each property you manage, each with its own information, cover photo, and visual customization.

Yes. You choose the colors and cover photo, creating a guide with the visual identity you prefer — minimalist, colorful, or aligned with your property's aesthetic.

By centralizing all information in one place accessible 24/7, guests find answers on their own — without needing to message you. Questions like "what's the Wi-Fi password?" or "how does the oven work?" stop arriving at 2am.

Yes, with several advantages. The digital guide is updated in real time (edit once and all guests see the latest version), never gets lost or damaged, supports photos and videos, and is always in the guest's pocket — on their phone, no printing needed.

Directly. Well-informed guests have a more autonomous and positive experience, make fewer mistakes (like putting trash in the wrong place or checking out at the wrong time), and tend to rate the host better. Experienced Superhosts use digital guides for exactly this reason.

Yes. The basic plan is free and already lets you create your guide with essential features. Premium plans unlock advanced features such as additional sections, full visual customization, and priority support.

Yes. No lock-in. You can upgrade, downgrade, or cancel at any time directly from your account dashboard.